Fixing Amazon Prime HTTP proxy error

AVG VPN
6
Hi.
 
My location is listed as Barcelona.
 
Here's a screenshot (a snippet of the relevant text):
 
image.png
 
and as I'm unable to copy and paste the screenshot, despite your instructions,
here's a link to that page: 
 
 
Thanks for your help.
 
Erica 
5

Hi Erica,

We are sorry to hear this.

We will help you to sort out the issue.

Can you mention the location in the AVG Secure VPN?

Please shares us the screenshot of the message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

1

I'm trying to view Amazon Prime on my pc, but the Amazon Prime Video programme keeps telling me "Your device is connected to the Internet using a VPN or proxy service. Please disable it and try again." I can't find help on their help page. Can anyone help? I've turned off my AVG VPN but Amazon still won't give me access. Thanks.

2

Hi Erica,

We are sorry to hear this.

We will help you to sort out the issue.

Can you mention the location in the AVG Secure VPN?

Please shares us the screenshot of the message to investigate further.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

4

Thank you for the information.

We will help you to sort out the issue.

We are unable to access the link which you have provided.

We have sent you an email to your registered email address. Please share us the screenshot through the email.

3
Hi.
 
My location is listed as Barcelona.
 
Here's a screenshot (a snippet of the relevant text):
 
image.png
 
and as I'm unable to copy and paste the screenshot, despite your instructions,
here's a link to that page: 
 
 
Thanks for your help.
 
Erica