Flashing pictures in AVG browser

General discussion
9

Hi Dinesh.    I had additional support as you said but he couldn't solve the problem either.  He said my problem would be passed to someone else who could hopefully help and I should keep a look out for an email from them.
Yesterday I accidentaly deleted my spam without checking it first.  Now i am worried that they may have contacted me and it went into the spam where i deleted it.  Is there a way for you to find out if they have contacted me or not?
Thank you

8

Hi Elaine,

We're glad to look into this & help you.
As we're uncertain about the view that you see, would you be so kind to share us the screenshot of the page when it flashes (if possible) for better clarity?

1

I am not very good with computers.  I use the AVG browser and it has just started flashing when trying to view pictures.  I tried using Google Chrome instead and that is fine - no flashing.  Anyone got any suggestions as to how I can stop it please?  It's really annoying when trying to watch a webcam.

3

Thank you for writing back to us, Elaine
Does it happen in all the websites?
Try uninstalling and reinstalling to check if the issue persists.

4

You are most welcome, Elaine.
Have a great day!

6

Hi Elaine,

We're glad to look into this & help you.
As we're uncertain about the view that you see, would you be so kind to share us the screenshot of the page when it flashes (if possible) for better clarity?

2

HI.
Its not a whole page that flickers.  If I am on Facebook for example and someone has posted a photo the actual page is fine it is just the photo that flickers so i doubt if a screenshot would show anything.  It is always just the individual photo or video.  But only on AVG.

5

Appreciate your efforts in working towards fixing the issue, Elaine. 
We'd suggest you to take advantage of our additional support by following the steps that has been sent to you via email to make this process easier.
Thank you for your understanding in advance!

7

Hi Dinesh.    I had additional support as you said but he couldn't solve the problem either.  He said my problem would be passed to someone else who could hopefully help and I should keep a look out for an email from them.
Yesterday I accidentaly deleted my spam without checking it first.  Now i am worried that they may have contacted me and it went into the spam where i deleted it.  Is there a way for you to find out if they have contacted me or not?
Thank you