Follow-up on suspicious (to me) pop-up and confusing (to me) exchange with support staff

Allan, Attaching a screenshot here on the Community… When answering back click on the mountain 'Image' symbol located between 'Link' & 'Add a code sample'.
AVG Guru

Hello Allan,
I know this might be confusing, we have sent you the email instruction to your registered email address. Kindly attach the screenshot in that email in order to assist you better. Feel free to contact us. Thank you.

Hello Allan,
Thank you for the screenshot. We request you to update the AVG free Antivirus, please follow the steps of article: http://avgread.me/1TgZWYq . If it not work or you receive any error message while update then please click the link: https://support.avg.com/support_sales?l=en_US scroll down and click "contact our Technical Support" so that we'll help you live and we'll fix this issue in no time.
Feel free to contact us again for any further assistance.
Thank you.