Hi Clive,
We're glad to help you with the ticket status.
Upon checking our records, we see that you've reached us on Jul 28th via live support (chat).
Since the subscription purchased from eBay wasn't allowing you to activate, our colleague has forwarded the concern to our senior team to synchronize the license.
We see that the concerned team is currently investigating the license info. Once they synchronized the license with your account, they'll inform you about the same via email.
Please wait for an email from them, Thank you for your understanding in advance!
I was issued a Case number 3 or 4 days ago but heard nothing since. How do I follow the case up, please?
Hi Clive,
We're glad to help you with the ticket status.
Upon checking our records, we see that you've reached us on Jul 28th via live support (chat).
Since the subscription purchased from eBay wasn't allowing you to activate, our colleague has forwarded the concern to our senior team to synchronize the license.
We see that the concerned team is currently investigating the license info. Once they synchronized the license with your account, they'll inform you about the same via email.
Please wait for an email from them, Thank you for your understanding in advance!