Myrce,
You can find answer to your question together with your another post. Please try keep whole conversation in one question/thread to speed up resolution.
Thank you!
I sent a request to recover my password about one hour ago. I am still waiting for your response to complete the installation of antivirus protection. I need the protection right now. Please reply
Myrce, Also in future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Other posting (https://support.avg.com/answers?id=906b0000000DRKcAAO).
AVG Guru