Hello Davie,
We are sorry to hear about the inconvenience caused. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
I previously installed AVG on my android phone and had activated the anti-theft option. Now, i mistakenly removed my old sim and already forgot the password I used. Unfortunately, i couldn't connect it to wifi because of the locked screen that says "This device is lost or stolen… return to ___gmail.com"… And sadly, even if i insert the old sim, the screen is still locked… And i really regret now when i noticed that when i activated the anti-theft option, no email was sent as back-up for me to be able to recover my password in the future… please help me… Now, i can't even use my OWN phone…
Hello Davie,
We are sorry to hear about the inconvenience caused. You could try to unlock your mobile as described in this article http://avgclick.me/LockedPhone . If these steps does not help, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.