Hello Jackie,
I understand the inconvenience.
I am not able to find a subscription on your *****@hotmail.com account.
Hence, sent you an email for you to provide the possible email address and screenshot of bank statement that shows charge deduction of AVG.
If my email is not found in inbox do check in spam and junk folders.
I have sent you all the info and you have sent me an e mail saying my e mail address is unreadable. Really !!!