Free antivrus stopped working after update

General discussion
1

I downloaded the free antivrus a couple of weeks ago.  I had both webroot and sparktrust plus cleaner on my laptop. 1st week it took off the spark plus its still in programs but won't let it un. webroot was still there so I was using this for the malware and rootkits cleaner. today it wouldn't let me use that either. now the I was prompted to day to update avg antivirus … now that says after updating. " opps this is embarrassing reboot and try again. so now I have no maleware x2 and  no antivirus. I went the support page … And was told oh sorry we don't help free users try the support page. So here I am any suggestions ???

6

Hello David,

I understand the inconvenience.
After recent AVG update, customer will receive notification as "AVG is in passive mode" when there are other security program installed on your PC.
This update was released to inform customers about the necessity of having a single antivirus program on their computer.
It is not recommended to have two security program running on same PC which might cause various issues for the PC at any time.
We don't want our customers to face any difficulties because of these conflicts with antivirus program.

2

Dave, You could try using them with any resident [real-time] protection disabled. Example (http://avgclick.me/ConflictingApps) [Scroll Down… Malwarebytes' Anti-Malware].
AVG Guru

4

so in order to have your free anti-virus i have to give up to paid malware/cleaners. that doesnt sound right . Thank you for responding.

5

Inorder to fix the issue with AVG Antivirus free installation please provide the screenshot of the error that you received.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

Hello David,

I understand the inconvenience.
After recent AVG update, customer will receive notification as "AVG is in passive mode" when there are other security program installed on your PC.
This update was released to inform customers about the necessity of having a single antivirus program on their computer.
It is not recommended to have two security program running on same PC which might cause various issues for the PC at any time.
We don't want our customers to face any difficulties because of these conflicts with antivirus program.