Hello G Smith,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.
Hi the same thing has happened to me and no one from AVG has been able to help, have you found any way of restoring your files? I had some very sentimental memories on my phone and all my pictures are now gone. Please let me know if you have any luck even with other avenues apart from AVG support as they have said its not possible to restore these pictures!
I have the free version of AVG AntiVirus on my Android S23 Ultra. I used the junk cleaner feature and it deleted thousands of pictures, videos, and work files. It said it would only delete the cache, but it dumped almost everything in the internal storage/DCIM folder as well as other folders. Can anyone help me restore these files? @avgfree ?? can you help me with this??
Hello Heena,
We appreciate your suggestion, if you have any concerns regarding AVG,
I see that you have posted another query with same description. It is recommended to post your query on single post to avoid confusion.
I suggest you to check the answer in your initial post.
We appreciate your patience and understanding.
Hello G Smith,
Thank you for contacting AVG Community Support.
We understand that you are facing an issue on mobile device.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.