Free trial then automatically subscribed and charged before expiry of trial

AVG Subscription
5

Hello Kathleen,

You have initiated AVG Internet Security (60-day Trial) and by default, auto renewal will be enabled for it.
Hence, you have been charged recently for AVG Internet Security - Unlimited Devices (1 year subscription).
The auto renewal notification will be sent to you before 10 days of the trial expiry and the charge will be debited within last three days of the 60 day expiry.
Yes, it is possible for you to get refund for this recent charge.
I have forwarded the request to concern team for processing refund.
Keep checking your email to know its status. Your patience is much appreciated.

1

Hi,

Got the free trial of AVG (but i don't remember really downloading anything).  Expiry of this free trial is on June 12, 2018.  Received an email today,  June 9, that I was automatically subscribed and charged for a whole year's subscription even before the June 12 expiry date.

I do not want to get that yearly subscription and would like to know if there can be a reversal of charges for the whole year's subscription since the free trial isn't expired yet. 

Hope to hear from support soon.  I do not know what to do as there is no cancellation button on the AVG site.

3

Hello Kathleen,

You have initiated AVG Internet Security (60-day Trial) and by default, auto renewal will be enabled for it.
Hence, you have been charged recently for AVG Internet Security - Unlimited Devices (1 year subscription).
The auto renewal notification will be sent to you before 10 days of the trial expiry and the charge will be debited within last three days of the 60 day expiry.
Yes, it is possible for you to get refund for this recent charge.
I have forwarded the request to concern team for processing refund.
Keep checking your email to know its status. Your patience is much appreciated.

2

Kathleen, 

Cool, you won't be charged in future. 

The invoice will get removed from your order history soon. It will take some time, your patience is much appreciated.

4

Thanks for this.

Do i need to do anything else to make sure that I will not get billed again for the free service of AVG?  I have already received the refund (much appreciated) notice but the invoice for June 9 is still in my order history.  

Hope to hear from you soon!