From free version to upgraded

Mac products
6

It worked! thanks a lot!

1

HI, I get this "AVG Antivirus is already installed, please uninstall the previous version first". I have already removed the old free version. What shall I do? tks

2

Hello Diego,

We're sorry for the inconvenience caused.
Please share us the screenshot of the error message you're receiving, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also, mention the operating system of the device on which you're facing this issue.
Awaiting your response.

7

Hello Diego,

We're sorry for the inconvenience caused.
Please share us the screenshot of the error message you're receiving, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also, mention the operating system of the device on which you're facing this issue.
Awaiting your response.

4

Thank you for sharing us the screenshot, Diego.
It seems that the previous version was not properly removed. We'd like to clarify that not all apps can be removed by dragging them to trash.
The correct uninstallation procedure is mentioned in this article. 
You can try the below steps to remove the previous version completely : 
-    Open Finder
-    In menubar select Go > Go to Folder…
-    Type /Library/Application Support/ and hit the enter key
-    Locate and delete AVGAntivirus folder
-    Reboot computer and AVG should be removed

5

macOS Big Sur version 11.2
Thanks a lot!

User-added image

3

Thanks a lot for your help!
macOS Big Sur Version 11.2