Getting back my 2 yr protection

AVG Protection
3

Hello Jonathan,

We are sorry to know that you didn't get the full security program of AVG installed.
As per our record you have purchased the license for AVG Internet Security (1 computer) and it expires on 13th May 2018.
Could you please let us know whether you have installed the AVG Zen program on your PC right now, so that we can assist you accordingly?

1

Dear Sir/Madam,

i bought a 2 year for the internet protection on 13 May 2016 and due to some technical problem, i had to to reformat my pc

i now want to reinstall Avg as i am satisfied with your product but i have tried to reinstall it but i don't know how to get my full internet protection back.

i would be very grateful if you could help me.

Kind regards,

Jonathan Hou Kim Fng

2

Hello Jonathan,

We are sorry to know that you didn't get the full security program of AVG installed.
As per our record you have purchased the license for AVG Internet Security (1 computer) and it expires on 13th May 2018.
Could you please let us know whether you have installed the AVG Zen program on your PC right now, so that we can assist you accordingly?