Thank you, the issue seemed to have resolved itself for now, without me needing to follow your exception suggestion.
I have just downloaded the free trial of AVG TUNEUP, but every time I click on FIX& CLEAN in the MAINTENANCE tab, I always get a message saying that the online content in not loading..and to contact customer support. My internet connection is working fine. I am using WINDOWS 10 on BRAVE browser.. What is the problem please and how can it be fixed?
Hello,
you have sent me the exact same link I sent you in my previous message, which is where I downloaded TUNEUP the 1st time, which was unable to load offline content. I have uninstalled, downloaded again from your link, and reinstalled, but I have the exact same problem again. The online content will not load.. AGAIN!..
Can you provide any help that will actually solve the problem or will I give up on AVG Tuneup because it doesn't work?
I had TUNEUP installed on my laptop some time ago, whenit did work, but did not renew the subscription when it expired. Has this anything to do with it?
Does my dowloading it on BRAVE browser have anything to do with the problem?
There is no point in me uninstalling and redownloading and reinstalling a 3rd time..
Hello David,
We apologize for the inconvenience caused.
Kindly add the Mozilla Thunderbird application to the AVG exception list & check if the issue persists.
Refer to this article to add Mozilla Thunderbird to the AVG exception list.
Thanks in advance. Keep us updated.
We are sorry to hear this.
Please provide us the screenshot of the error message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
The product will be renewed when the auto renewal is turned on. Since you have turned off the subscription, it hasn't been renewed.
Keep us posted.
After unistalling/reinstalling AVG due to a nuisance AVG pop-up, I was no longer able to download gmail from Thunderbird client. I tried disabling the AVG email shield & was then able to access gmail in Thunderbird, although I was always able to access it with email shield enabled before re-installing AVG. What is the problem & how can I have shield enabled as it should be but still access email!
Hello David,
We apologize for the inconvenience caused.
Kindly add the Mozilla Thunderbird application to the AVG exception list & check if the issue persists.
Refer to this article to add Mozilla Thunderbird to the AVG exception list.
Thanks in advance. Keep us updated.
Hello David,
It's good to know that you have managed to resolve initial issue.
Can you please check and confirm whether you have subscribed for trial AVG Tuneup? If so, please try to reinstall AVG Tuneup and check it.
Keep us updated. Thanks.
Thank you for the screenshot.
We would like to offer our additional support through email.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
Thank you, the issue seemed to have resolved itself for now, without me needing to follow your exception suggestion.
I have just downloaded the free trial of AVG TUNEUP, but every time I click on FIX& CLEAN in the MAINTENANCE tab, I always get a message saying that the online content in not loading..and to contact customer support. My internet connection is working fine. I am using WINDOWS 10 on BRAVE browser.. What is the problem please and how can it be fixed?
The issue seemed to have resolved itself, thanks.
I have downloaded the free trial of TUNEUP, but when clicking on FIX & CLEAN, I get a message saying that onlinecontentcannot be loaded, every time I try. What is the problem please?
Hello David,
We are sorry for the inconvenience caused. You can download and install AVG Tuneup trial from the follow link (PC Cleaner & Tune Up | Download Trial | AVG) Once you open the download link, you need to click on Try it free for 30 days option.
Also, we do not have dedicated email address. If you need reponse in email, we can send it to from our end. We look forward for your confirmation.