Gmail in windows 10 mail blocked

AVG Protection
10

Hi Sreenu,
                  As I said, this is using windows 10 mail.

Yes, I disabled AVG email shield and email worked fine while it was off.

AVG version: 21.9.3209 (build 21.9.6698.704)

Thanks

11

Hi Sreenu,
                 Thanks but I'm not comfortable giving remote access. I am quite capable of doing whatever is necessary to fix it myself if you could tell me what that is.

Thanks.

1

As above, the AVG free app blocks gmail in windows 10 mail. I have repaired and reinstalled. Still does it.

2

Hi Nisha,
              Thanks for the reply. As I stated above, I have already both repaired and reinstalled to no avail.

4

Hi Sreenu,
Please see screencap for error message. As soon as I disable AVG email filter I am able to download new gmail email.

User-added image

3

We appreciate your effort taken to resolve this problem.
I request you to submit the installation and necessary logs to further analysis. I've sent you an email, please check and revert to us.

5

Hello Ba,

We are sorry for the inconvenience caused to you.
Please confirm how did you access your email account either through Gmail application or email from browser?
Did you try to disable AVG email shield and check for the issue?
May I know the version of AVG AntiVirus free being installed on your computer?
Thank you and keep us updated.

6

Thank you for replying back to us, Ba.
We have sent you an email asking you to connect with our AVG remote technician and please reply to that email for further assistance.
Thank you.

8

We are really sorry for the inconvenience caused to you, Ba.
Are you getting any error message while trying to access Gmail in windows 10?
Did you get any threat detections while trying to run a scan with AVG?
If possible, please share us the screenshot of error message while accessing Gmail in order to understand better and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3DTJRnm
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us informed.

9

No threats detected in any scans that I am aware of.

7

Thank you for the screenshot, Ba.
This isn't the usual behavior of the AVG program. Hence, we'd suggest you try repairing (https://support.avg.com/SupportArticleView?l=en&urlName=Repair-AVG-Antivirus&supportType=home) AVG once & check if it helps.
Thank you.