Google*avg UK taking money from my bank account

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3

Hi Peter.
We acknowledge your request for refund. We can assure you that we have not processed any unauthorized payments from your card or account.
I have forwarded your request to our concerned team. They will get back to you at the earliest via email and clarify this charge, keep checking your inbox and spam box as well.
Appreciate your patience.

1

I was looking over my bank statement and came across a payment to AVG UK for $5.99:
"google*avg UK g. Co HELPPA#AU
Payment Fri 13th September, 11 September 2019 Approved.
I have not downloaded any items, applications etc from anyone to any device, and certainly not from AVG and certainly not approved this payment. How do I stop this happening and get my money back?

2

Hi Peter.
We acknowledge your request for refund. We can assure you that we have not processed any unauthorized payments from your card or account.
I have forwarded your request to our concerned team. They will get back to you at the earliest via email and clarify this charge, keep checking your inbox and spam box as well.
Appreciate your patience.