Google Chrome Black Screen

General discussion
1

AVG has caused yet another problem on my laptop.  Now, I can't access Google Chrome.  It is black / greyed out - and the tab only says "Untitled". Firefox works fine. I have a screen shot of it, but I can't see where to post it here.  What can I do to fix this?  Use to love AVG.  Now, it only seems to cause issues every time it updates.  Not the product it use to be. 

6

Hello Debra,

I appreciate your efforts in trying to fix the issue. I would suggest you to undo all the changes http://support.avg.com/SupportArticleView?urlname=How-to-revert-changes-done-by-PC-TuneUp made by AVG PC Tuneup and restart the computer to check if the chrome works fine.

5

Hello Debra,
I'm sorry to hear about this. I request you to disable all AVG components (open AVG Internet Security > menu > settings > components) and check if you can access your Google Chrome browser. If the issue still persist, please share a screenshot of the Google Chrome black screen to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.

4

Hello Debra,
I really appreciate your efforts in resolving this issue. The issue was might be because, you would have put the Google Chrome application in sleep using AVG PC Tuneup. Please be informed that if you will put the program/application in sleep using AVG PC Tuneup then the program will get disabled (which is why you ware not able open Google Chrome). However, I request you to reinstall AVG PC Tuneup on your computer and make sure that you should not put the program/application in sleep (which you're going to use). Here is the instruction about installation/activation of AVG Tuneup - unlimited (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance).
Best regards,
Alok.

2

Try resetting Chrome:
https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwip8fWm8_nUAhVFIlAKHZjrCfQQFggsMAI&url=https%3A%2F%2Fwww.howtogeek.com%2F171924%2Fhow-to-reset-your-web-browser-to-its-default-settings%2F&usg=AFQjCNEyfGZ7oP_VS5XjdvMqOdfKb791zg

3

Hello Debra,
I'm sorry to hear about this. I request you to disable all AVG components (open AVG Internet Security > menu > settings > components) and check if you can access your Google Chrome browser. If the issue still persist, please share a screenshot of the Google Chrome black screen to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.