Does this screen shot help.
Ken
te felicito fue la mejor respuesta y resolvio mi problema estube todo el dia tratando de solosunarlo en diferentes paginas y nada, pero despues de una pasada por esta pagina fue cosa de segundos te felicito
te felicito fue la mejor respuesta y resolvio mi problema estube todo el dia tratando de solosunarlo en diferentes paginas y nada, pero despues de una pasada por esta pagina fue cosa de segundos te felicito
Hello Ian. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.
Hello Dawn. I certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
I have the same problem. I cannot access any website due to the "certificate error" report. Has made mt laptop unuseable and have not been able to find a solution. I uninstalled AVG protection and the certificate error still occurred because it did not fully uninstall. What AVG program do I open to find the "options" choice to begin this process - My AVG zen does not have this and the AVG protection will not run because it will not connect to the website. Tried to reinstall and receved error message, tried running AVG access reset tool and receive error on that also.
Hi Kenza
Date and time are both correct. When I click on the padlock in front of https: It specifically states that the issuing authority ( AVG) is not a trusted certifier.
Regards
Ken
Had exactly this same issue last night. Loaded AVG 2015 Pro. Was fine on my old Vista laptop but on Windows 7 desktop I couldnt connect to any websites and was getting the Certificate error. Followed the fix on here
Open AVG and click "Options" -> "Advanced Settings" -> "Web Browsing Protection" -> "Online Shield" -> "Expert Settings" Uncheck "Scan encrypted (TLS and SSL) network traffic" option
having already spent a long time testing and had already come to the conclusion finally that it was the Online Shield section that was causing the issue.
This fix works, but as the option for "Scan encrypted (TLS and SSL) network traffic" is ticked by default then I presume its something that should be scanned and checked for protection purposes so the suggestion for simply turning it off seems a little flawed.
as the original call was back in Feb I'm surprised this is still an issue. Is it going to be resolved so that the option can be ticked again?
Would AVG like to respond.
thanks
Ian
Hi There Ken,
Normally AVG does not interfere with SSL Certificates, I see this problem quite regularly though so may i ask you to check that the time and date is set correctly on your computer.
Normally this error is produced when a computers date and time is incorrect as SSL Certificates have an issue and expiry date and if your computer reports a different date to either one of the forementioned dates it will cause the certificate to be shown as invalid.
I Hope this helps and should my response not help to resolve your issue please feel free to reply and i will help you troubleshoot further.
Regards,
Kenza
Cannot load Gmail or sign in to Google on Chrome due to AVG certificate for Gmail not from a trusted certificate authority. Several other websites also producing this error. Anyone know how to solve this?
Had exactly this same issue last night. Loaded AVG 2015 Pro. Was fine on my old Vista laptop but on Windows 7 desktop I couldnt connect to any websites and was getting the Certificate error. Followed the fix on here
Open AVG and click "Options" -> "Advanced Settings" -> "Web Browsing Protection" -> "Online Shield" -> "Expert Settings" Uncheck "Scan encrypted (TLS and SSL) network traffic" option
having already spent a long time testing and had already come to the conclusion finally that it was the Online Shield section that was causing the issue.
This fix works, but as the option for "Scan encrypted (TLS and SSL) network traffic" is ticked by default then I presume its something that should be scanned and checked for protection purposes so the suggestion for simply turning it off seems a little flawed.
as the original call was back in Feb I'm surprised this is still an issue. Is it going to be resolved so that the option can be ticked again?
Would AVG like to respond.
thanks
Ian
I have the same problem. I cannot access any website due to the "certificate error" report. Has made mt laptop unuseable and have not been able to find a solution. I uninstalled AVG protection and the certificate error still occurred because it did not fully uninstall. What AVG program do I open to find the "options" choice to begin this process - My AVG zen does not have this and the AVG protection will not run because it will not connect to the website. Tried to reinstall and receved error message, tried running AVG access reset tool and receive error on that also.
Hi Kenza
Date and time are both correct. When I click on the padlock in front of https: It specifically states that the issuing authority ( AVG) is not a trusted certifier.
Regards
Ken
Hello Dawn. I certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
My Sincerest Appologies Ken i realise how frustrating this is for you so in order to get this sorted for you, i am going to go ahead and escalate this issue to AVG Tech Support for you.
Tech Support will get make contact within Due Course.
Thank you for using the AVG Community and please feel free to let me know once this issue is sorted.
Best Wishes,
Kenza
Hello Jorge. Pleased to see that you appear to be now sorted. Thanks for returning to the Community & posting.
Does this screen shot help.
Ken
Hello Ian. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information.
Thank you.
Hi Ken!
I am glad i managed to help you in the end.
In regards to the 7 Hours i honestly wouldn't know as i am only a volunteer and Partner for AVG so i have no power's to sanction anything i'm afraid but what i can do is make sure that if ever you need help in the future that i am here to guide you again (and hopefully quicker next time).
I appreciate how frustrating the issue has been for you and i have also reported the issue so that the Dev Team can look into the issue so that no-one else is affected by the same issue.
If i could ask you to mark my solution as the best answer it would show that the problem is now solved and help any other users who have this problem see the fix without having to go around in circles to resolve their issue.
Have a good Day/Evening Ken and until we meet again take care of yourself.
Regards,
Kenza