Hello Wendy,
I understand that you have purchase AVG TuneUp - Unlimited and you want to activate it on your computer, am I correct. If yes, then please share a screenshot of AVG expiry pop up to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
My free trial of AVG for Windows 10 expired today and I can't login to my PC. I get the group policy client service failed the sign-in. Access is denied message. How do I fix this? Thanks.
Thank you for your explanation, Wendy.
Sorry for the trouble, not to worry, we will check and help you further.
Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of that error message you have received?
Do you have any other User Account, are you able to log in using different User Accounts?
Alok, no, I didn't purchase anything. My free trial just happened to expire Saturday and when I tried to login yesterday, I got an error message that a Google search has associated with AVG products. That's why I posted my please for help. I have used AVG products in the past, which I why I had an account.
Ranjani,
No, I can't send a screenshot because my computer doesn't allow me to logon. However, it looks like this :
https://www.top-password.com/blog/wp-content/uploads/2015/07/group-policy-failed-logon.png
Except I'm using Windows 10. And no, I don't have another user account and I tried using my MS password instead of PIN but got the same message.
Wendy,
Thank you for sharing the screenshot. We request you to reboot your device in safe mode and collect log files required for escalation.
We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.
Hello Wendy,
I understand that you have purchase AVG TuneUp - Unlimited and you want to activate it on your computer, am I correct. If yes, then please share a screenshot of AVG expiry pop up to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.