I've bought a voucher on groupon for AVG internet security. When I follow the instructions in the mail I've received after registration of the serial number I get an installation error; error code: 0xe001f992.
I've allready tried the AVG removal tool, iot says all AVG products are removed, however i still get this error when trying to install the internet security downloaded from the received link
. How can I solve this?
Kind regards
Hello Michael,
We are sorry to know that the installation got failed with the error code 0xc001f992. Please do not worry, we are here to help you. Is there any other Antivirus program like McAfee, Norton, Kaspersky installed on your system? If so, please uninstall it and then we would request you to run the AVG remover tool to remove all the older traces of AVG.
Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it.
Please, feel free to let us know if you require any further assistance. Thank you.
Mine is the same problem with Antivirus
Please help