Greetings,
Thank you for reaching our AVG Support Community.
I realize that you've received an email saying that your password has been leaked. This could be a scam email.
Have you received this mail from the concerned website to change your password?. Also, we recommend you to run a deep scan for viruses and monitor the situation.
I'm sorry to know that you're unable to access the Hackers Alert. To fix this issue, I recommend you to repair the AVG AntiVirus FREE by following the steps and verify it.
1. Press your window key and type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG AntiVirus FREE and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC and check whether the issue fixed.
If the issue persists, then please uninstall your AVG AntiVirus FREE using AVG clear tool and reinstall it.
Refer this article to uninstall it using AVG Clear tool.
Refer this article to reinstall your AVG AntiVirus FREE.
Keep us informed about the status of the issue.
Thank you.
Hi all,
I got an email earlier saying a password I have has been leaked. It was for an old site that I haven't used in years, but I quickly logged on and changed my password just to be safe.
However, I went to go and check the Hacker Alerts section of my AVG free on my computer, but it isn't wanting to show me anything?
My Web & Email section is green and says protected on the homepage, however when I click into it and attempt to open the Hacker Alerts section, it just has an 'x' on the screen and says 'We've got a bit stuck… Try restarting your antivirus. If that doesn't help, try restarting your computer.'
I have tried both those things, but no difference. Does anyone have an explanation as to why this may be?
Many thanks
Greetings,
Thank you for reaching our AVG Support Community.
I realize that you've received an email saying that your password has been leaked. This could be a scam email.
Have you received this mail from the concerned website to change your password?. Also, we recommend you to run a deep scan for viruses and monitor the situation.
I'm sorry to know that you're unable to access the Hackers Alert. To fix this issue, I recommend you to repair the AVG AntiVirus FREE by following the steps and verify it.
1. Press your window key and type "appwiz.cpl" and hit "Enter"
2. Here you can see the list of installed applications in your PC.
3. Uninstall the conflicting antivirus (If found).
4. Uninstall the AVG AntiVirus FREE and click "Uninstall".
5. Now select repair and continue.
6. Restart your PC and check whether the issue fixed.
If the issue persists, then please uninstall your AVG AntiVirus FREE using AVG clear tool and reinstall it.
Refer this article to uninstall it using AVG Clear tool.
Refer this article to reinstall your AVG AntiVirus FREE.
Keep us informed about the status of the issue.
Thank you.