Thekla, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Thekla,
I regret for the inconvenience caused. I don't find any active AVG subscriptions in your account. Are you using trial version of AVG Internet Security in your PC? If so, please repair AVG Internet Security/Protection as mentioned in this article ( http://avgread.me/1BVxDSY ) and check if it works.
If the issue persists, please share the screenshot of AVG user interface to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.
Hello Thekla,
I regret for the inconvenience caused. I don't find any active AVG subscriptions in your account. Are you using trial version of AVG Internet Security in your PC? If so, please repair AVG Internet Security/Protection as mentioned in this article ( http://avgread.me/1BVxDSY ) and check if it works.
If the issue persists, please share the screenshot of AVG user interface to assist further.
To create a screenshot, please follow this article http://avgread.me/1aZxsAV .
Thank you.