Hacker protection

Hacker protection says ' not protected' and button is red.
Does this mean hackers are having a field day with our systems despite full payment of AVG internet security?
AVG support does not connect at all for a chat.

Hello Talat,

I apologize for the inconvenience. This is a known bug, you can resolve the issue by following the below steps.

Open AVG Internet Security > Menu > Settings > Troubleshooting > "Restore factory settings" > Reset and check the status.

You can use this link https://support.avg.com/support_tech_chat to contact our chat team if you face any difficulties.

Hello Talat,

I apologize for the inconvenience. This is a known bug, you can resolve the issue by following the below steps.

Open AVG Internet Security > Menu > Settings > Troubleshooting > "Restore factory settings" > Reset and check the status.

You can use this link https://support.avg.com/support_tech_chat to contact our chat team if you face any difficulties.