Hi Sreenu,
further to your questions:
- the OS is Windows 10 (so far)
- Microsoft Windows 10 Pro, v10.0.19042
- Microsoft Windows 10 Pro x64 ; version 21H2 ; Build 19044.1706
- The product involved to date are:
- AVG Internet Security
- Avast Business Antivirus version 22.1.2687 ; Deployed via CloudCare (Agent 22.4.801)
That's great news. I would really like to know which version(s) were affected & which version fixes it, particularly for CloudCare. Please can you provide me a link to the release notes.
Many thanks,
Steve Hunt, PoppyIT
Hi Steve,
We are sorry to know this.
We will check and help you with this issue.
May I know the version of your Windows operating system please?
Are you using a free version of AVG product or paid version?
If possible, please share us the screenshot of your hard drive filled with massive log file of AVG in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3w3VtBK
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you.
I have had 2 separate customers recently with Windows 10 PCs becoming extremely slow & their hard drive are almost 100% full. Both times I have found & deleted a massive log file in an AVG log folder - C:\ProgramData\AVG\Antivirus\Log - The file in question is a .ETL File "WPR_initiated_WprApp_WPR System Coll…". I know WPR is a Windows feature but a pattern is developing where AVG users are seeing this issue. Is something in AVG causing WPR to create these log files in the AVG folder? There are various forum reports of others having seen the same problem.
Steve Hunt
Poppy IT Services, Croydon
Hi,
i am currently experiening the same issue... my harddrive is suddenly nearly ful and ive found theres a 700g avg log file... can this just be deleed??
Hi Adele,
We are glad to assist you.
We will check and help you with this.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Hello, again Steve,
I just confirmed with our specialists that the issue you described is a known issue to our developers, and deleting the logs manually was the right thing to do.
Luckily, the team already made a fix for it, which is being distributed in the latest update, so all that remains is to ensure that the application is up to date.
Thank you for pointing this out to us, and for sharing your feedback.
If you need any other help or information, feel free to write back to us.
Enjoy your day!
Jovana
Hello Steve,
Apologies for the delay.
The affected versions are 22.2 and 22.3, while version 22.4 is the one that has a fix.
Also, please note that today we started a roll-out to the latest version 22.5, so please make sure your applications are up to date.
Thank you!
Jovana
Hi Sreenu,
further to your questions:
- the OS is Windows 10 (so far)
- Microsoft Windows 10 Pro, v10.0.19042
- Microsoft Windows 10 Pro x64 ; version 21H2 ; Build 19044.1706
- The product involved to date are:
- AVG Internet Security
- Avast Business Antivirus version 22.1.2687 ; Deployed via CloudCare (Agent 22.4.801)
That's great news. I would really like to know which version(s) were affected & which version fixes it, particularly for CloudCare. Please can you provide me a link to the release notes.
Many thanks,
Steve Hunt, PoppyIT
Hello Steve,
My name is Jovana and I'm with AVG senior support.
Thank you for providing further information.
We'll reach out to our specialists and share this with them so they can further investigate. As soon as we get an update, I'll let you know.
Thank you for your patience.
Jovana