Have AVG Ultimate (Multi-Device), but won't open downloaded files

AVG Protection
3

Hello John,

We're here to help.
Could you share the screenshot of the Microsoft store page?
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDP
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us posted to resolve this issue.

1

I have renewed with AVG Ultimate (Multi-Device) and followed the instructions.  Copied and pasted the License number into the box.  Hit download. The download completed but when I go to Open the file I keep getting sent to the microsoft store.   I can't even get to the AVG page to my account.
Help.
John

2

Hello John,

We're here to help.
Could you share the screenshot of the Microsoft store page?
Refer to this article for the steps to capture the screenshot: https://bit.ly/2Y6RCDP
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Keep us posted to resolve this issue.