Why does no one answer at AVG customer service? I’ve been trying for 2 days and no answer after 30 mins on hold.What gives? I’ve tried both the phone and chat options to no avail.
I didn’t receive a notice that my free trial was ending and I was charged the full price. I tried to cancel on their website but it said my subscription would continue until 2026. I do not want this. I want to cancel my driver updater and receive a full refund.
I may have to resort to my credit card company to resolve this. Makes me angry because I’ve been a long-time customer for years and their customer service used to be great.
Does anyone know if they have a Facebook page? Does anyone have any advice that would help me?
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Me too! I’ve been trying since last week. But they sure took my money for an automatic renewal that they didn’t inform me they were taking
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It is so frustrating trying to make contact. And to think that the chat feature is automated as a selling point but you can’t even get to chat with anyone 
Do better AVG!
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Contact the AVG business page on Facebook through Facebook messenger. I got my refund processed a few minutes ago since they actually answer you there, I’m going around the community posts to tell people since I was having the hardest time getting them to reply to me. Best of luck
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R_Leota-- Arcanecide is correct. I went to their FB page and ‘followed them’ then messaged them thru FB messenger and received a very quick reply. They wanted me to include why I wanted to cancel and I blasted them on customer service. They also emailed me a survey and I gave all zeros or ones. They used to be a great company now they’ve gone completely off the rails. We will have to see if they resolve my issue satisfactorily.
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This is what happens when humans get less and less involved. We are relying on Ai and bots to give us solutions. However life is not always 2+2=4. So we need a human to find a human solution. Im afraid this is the future folks.
Thank you for your advice though on this platform. I was going round in circles and getting nowhere.
Yesterday afternoon I went through Facebook messenger and messaged AVG directly. They responded within about 20 minutes and asked for the information they needed to verify my account, etc. and as of today I have my money back! Thank you to the people who said to do it that way!!!
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