HELP! All files were encrypted!

Viruses & Threats
3

Hello Roman,

This is the first time we are hearing this kind of issue.
Do you have this issue only for your email or for all your files on your PC?
Could you please send us the screenshot of the  desktop appeared picture with the requirement so that we can understand the issue and assist you better?
To create a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this thread and do let us know.
Also mention the name of the AVG program that you have installed on your PC.
Thank you.

1

I received an email with the file, opened it, and almost all of the files on the computer were encrypted. Now the files are so called email-iizomer@aol.com.ver-CL 1.2.0.0.id -… On the desktop appeared picture with the requirement to write on iizomer@aol.com, and send them a single encrypted file. Most likely they will require money. Help!

2

Hello Roman,

This is the first time we are hearing this kind of issue.
Do you have this issue only for your email or for all your files on your PC?
Could you please send us the screenshot of the  desktop appeared picture with the requirement so that we can understand the issue and assist you better?
To create a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this thread and do let us know.
Also mention the name of the AVG program that you have installed on your PC.
Thank you.