Help needed regarding win/herz

Hello Marjolein,
We are sorry to know that. Could you please let us know the name of the infected file or to assist you better, please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG Online Shield detections?
Thank you

The online shield told me my system was infected. I manually removed the programm but my computer is still having problems. I assume there are more infected items. The scan doesn't find anything though. How to solve this??

Hello Marjolein,
We are sorry to know that. Could you please let us know the name of the infected file or to assist you better, please send us the screenshot(http://avgclick.me/getscreenshot) of the AVG Online Shield detections?
Thank you