Help screen stops sys and says download stop or wait

How do I remove that yellow bar that tells me I have something dl to wait or stop.  If I say stop it stops for 3 or 4 seconds and comes back

Hi Pauline,

We're unsure about the message that you get.
Could you share the screenshot of the message?
You can post the screenshot by clicking on 'Image' (mountain symbol) on 'Answer' field.
Thank you.