Hot Mail account cannot receive emails

Hello Debbie,

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to receive emails to your account. We will check and help you to resolve it.

Please provide the following information to help you better :

1. How do you access your email? Are you using any email client (or) webmail?
2. Confirm the version of operating system installed in your device.
3. What are all the AVG products installed in your device. 
4. If you get any block message, kindly share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.

Cannot receive mail from hot mail account

Hello Debbie,

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that you are unable to receive emails to your account. We will check and help you to resolve it.

Please provide the following information to help you better :

1. How do you access your email? Are you using any email client (or) webmail?
2. Confirm the version of operating system installed in your device.
3. What are all the AVG products installed in your device. 
4. If you get any block message, kindly share us the screenshot of it.

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.