Ok I’ve spent a frustrating amount of time dealing with AVG both over the phone and by e-mail.
We are a micro business that runs AVG business antivirus with 5 seats.
We have new employees and I want to add 2 more seats to our existing subscription.
Firslty I e-mail AVG sales and waited a week, zero response.
Next I called, unfortunately the agent I spoke to could barely speak english and had absolutely no clue what I wanted to do, so after 30 exceptionally frustrating minutes repeating myself over and over he promised to escalate my query, again zero response from AVG.
Next I raised a ticket and a few days later I actually got a response saying I need to contact partner or reseller sales. I went back and pointed out I was an end-user and then was sent a link to buy 2 more licenses at the normal AVG store. These would be new licenses with different keys and different expiry dates.
That’s not what I want, I want to simply add 2 seats to our current license with the same expiry date so I can manage them all through the cloud console.
I also want the pricing that 5-7 seats gives not the 2 seat pricing.
Surely this can be done, employees come and go all the time, it’s supposed to be a business product?
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I’m really sorry to hear about the frustrating experience you’ve had — it definitely shouldn’t be this difficult to add a couple of seats to an existing business subscription. The best way to get this resolved is to request a license adjustment directly through AVG Business Support and ask them to merge the new seats into your current key with the same expiry date. They can extend seat counts on existing licenses, but it usually has to be done manually by their Business Licensing team. Hopefully this helps you get the correct pricing and proper cloud-console management without starting a whole new subscription.
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