Hoping for some help as I have been struggling for months to get a refund. I was given a case reference number after doing it online ( was within 7 days of money being taken), have tried numerous ways to contact. How can you actually contact this company to get something resolved? All the ‘support’ if you can call it takes you round in circles. It’s silly now as this company have been holding my money for month, they should be paying me interest! The fact it’s so hard to contact them and actually get help with issues is really disappointing.