Robert,
Thank you for reaching out to us with your concern.
Please follow all the steps provided in the following article to remove AVG completely from your computer and then continue with a fresh installation:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Let me know if you experience any difficulties.
how do I delete my internet security 2013? how I change from pass to regular one
Robert,
Thank you for reaching out to us with your concern.
Please follow all the steps provided in the following article to remove AVG completely from your computer and then continue with a fresh installation:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product
Let me know if you experience any difficulties.