Noxolo, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on Email option. The AVG team will reply back to you via email with a resolution.
AVG Guru
I am struggling to locate nor lock my device kn AVG Theft. I logged in on my AVG account and the device that i want to locate is still listed under my network and registered on AVG-Theft. But i cant seem to locate or lock it. What can i do to manage to lock it instead if i cant locate it? Desperately looking for help. Any kind of help will do
Noxolo, Please click on the following link (http://avgclick.me/AVGtechnical) and fill out your details, select as Android then the name of AVG Program that you installed in your device and in description please completely explain about your issue and finally click on Email option. The AVG team will reply back to you via email with a resolution.
AVG Guru
Hi Noxolo,
It looks like your device is either offline, turned off or AVG is not installed anymore. These features require phone to be turned on, connected to the internet and AVG installed and activated. If any of these requirements is not fulfilled I'd recommend contact local authorities and your mobile operator as they might have additional information about location of your device.
Regards