How to access data safe files after update?

Hello Andrea,
I understand the inconvenience caused, let's work together to fix this issue. I have sent you an email, please follow the email instruction to connect with us remotely.
We will do some troubleshooting steps to restore your data.
Regards,
Alok.
Hi, please help me to use again my safe file. After AVG update it's not anymore visible.

thanks
Andrea

Andrea,
I understand your concern. However, to perform the workaround I request you to connect with us remotely. I have sent you email with the instruction for the remote assistance.
Regards,
Alok.

Hello Andrea,
I understand the inconvenience caused, let's work together to fix this issue. I have sent you an email, please follow the email instruction to connect with us remotely.
We will do some troubleshooting steps to restore your data.
Regards,
Alok.

I have found the safe file on my PC directory, it has the extension *.avgfv. So I kindly need the workaround to open it.

Thanks
Andrea