How to complete the download?

Hello Mary, 
Thank you for contacting AVG community support.
We understand that you wish to complete downloads for your paid subscription.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

I need help completing the download.  I have paid for the program. 

Hello Mary, 
Thank you for contacting AVG community support.
We understand that you wish to complete downloads for your paid subscription.
We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.