How to get a file out of Quarantine?

AVG Protection
7

Hello Ingrid, 

Thank you for writing back to us. We can really understand your frustration. We will check and help you to resolve the issue. 

If you still have the issue, feel free to contact us at anytime.

2

Thank you for writing us back Ingrid,
I understand that you are unable to update Paint dot Net. Please make sure that your AVG Antivirus free or Internet Security application is updated to latest version. To do that follow the below article :

After updating the application, please check, if the issue persists or not with the file and  we'd recommend that you submit the detected file for false-positive analysis using this link https://www.avg.com/en-gb/false-positive-file-form#pc. (http:// https://www.avg.com/en-gb/false-positive-file-form#pc.)Once you've submitted the false-positive report, our concerned team will analyze the detected file and if found harmless, they'll whitelist it right away. Additonally, we are unable to access the conversation link which you have provided. 

Thank you for your understanding.
6

Oops, after installing PDN succesfully, I tried to install a PDN update but again AVG won't let me. Can't include a screenshot, file would be too big. Anyway. For the third (or fourth?) time I clicked "Make exception". Than a notification appears (like before): "Will be analysed".

I could switch AVG temporary off, install the update. But when I switch AVG back on, and do a simple scan, it says again that the file is unsafe. From now on every PDN update will probably be a problem.

So my urgent request is to exclude it perminantly in AVG in General.

1

I can't install an update of Paint dot Net, 'cause AVG put a certain file in Quarantine. Then I tried to reïnstall PDN, but still get failure message. Contacted the forum of PDN and an administrator said that AVG should make an exception for this file, since it's harmless. See my replies on the forum here: https://forums.getpaint.net/topic/130231-paintnet-51-beta-build-9023/, where I show screenshots of what happened.

Although I choose make exception in AVG, it still doesn't. So I don't know what to do?

5

Oops, after installing PDN succesfully, I tried to install a PDN update but again AVG won't let me. Can't include a screenshot, file would be too big. Anyway. For the third (or fourth?) time I clicked "Make exception". Than a notification appears (like before): "Will be analysed".

I could switch AVG temporary off, install the update. But when I switch AVG back on, and do a simple scan, it says again that the file is unsafe. From now on every PDN update will probably be a problem.

So my urgent request is to exclude it perminantly in AVG in General.

3

Hello Ingrid, 

Thank you for writing back to us. We can really understand your frustration. We will check and help you to resolve the issue. 

If you still have the issue, feel free to contact us at anytime.

4

Hello Ingrid, 

Thank you for writing back to us. We're sorry for the inconvenience caused. We can really understand your frustration. 

To fix this issue, we request you to get connected with our additional support. An email instruction has been sent which will help you to get connected.

If the email is not found in inbox do check on spam and junk folders.