I've got the same problem, and I've done the things you're suggesting.
Still no luck. Any other ideas?
Best regards,
Emil
Hi Sreenu,
If you look at the image above, you will see that i have already created a rule for the GoPro Camera. It still does not connect. I have opened the logs and i can see that the traffic is being blocked even though there is a rule to allow all connections TPD/UDP. See image bellow.
Regards
Camilo
Thank you for the screenshot, Camilo. I appreciate your efforts.
Please change the "Network Profile" in firewall settings to private and check if that fixes the issue. To change the settings, open AVG Internet Security, click on "Menu-> Settings->Full Protection->Enhanced Firewall", at the bottom check for the network to which your computer is connected and change the profile to "Private" if selected in public and then click on "System Rules", change all the settings that are not configured. Once this is done, please check if you are able to access the "GoPro" app.
If you still need any help, don't hesitate to contact us.
Hello everyone I found the solution to the issue with the GoPro and the AVG firewall. So far it is working with no issues but it took some digging to figure it out. Please follow the steps below. Karthikeyan's comment was just missing a step. I have the GoPro Webcam app downloaded from their website and just have the standard power cable plugged in (no micro HDMI via MediaMod) by the way. Hope this helps you all.
Step 1: "To change the settings, open AVG Internet Security, click on "Menu-> Settings->Full Protection->Enhanced Firewall", at the bottom check for the network to which your computer is connected and change the profile to "Private" if selected in public." (Karthikeyan)
Step 2: Now connect and turn on your GoPro to where you can hear the common ding that you have a device connected. Immediately look under the Enchanged Firewall "List of Network Profiles". You will notice a wired unidentified network appears only when the GoPro is on. This is the actual GoPro itself and the connection will establish as public. Change this to private and the firewall will stop blocking the camera.
I have tested this using several different applications such as the GoPro Webcam App, Discord, Skype, ect and the camera activates with no issues.
Key Note: I haven't investigated how to keep this connection private once it is disconnected so once you disconnect the GoPro, the connect reverts back to public and you have to change it again. It works though so a win is a win.
Hi Dana,
Our expertise are limited to AVG.
It would be appropriate, if you reach Go pro support or Windows support to get suggestions regarding your query.
If you've any query regarding AVG, feel free to write back to us. We're glad to help you.
We apologize for the misconception, Camilo.
To further narrow down the exact AVG component that's causing this issue, please refer to this article & temporarily disable the individual shields/components of your AVG Internet Security.
Let us know which AVG shield/component is causing this issue.
Awaiting your response.
Hello Camilo,
Thank you for your efforts in finding the cause of this issue.
We would request you to refer this article: https://bit.ly/3hpfWJP and make the necessary changes to fix the issue.
Thank you and please keep us updated.
has anyone been able to get the goprop webcam software to work on windows 10?
Hello Camilo,
Thank you for your efforts in finding the cause of this issue.
We would request you to refer this article: https://bit.ly/3hpfWJP and make the necessary changes to fix the issue.
Thank you and please keep us updated.
Thank you for your efforts in finding the cause of this issue.
We would request you to refer this article: https://bit.ly/3hpfWJP and make the necessary changes to fix the issue.
Thank you and please keep us updated.
Hi Midhun,
I have narrowed it down to the Enhanced Firewall, as when I disable it the Go Pro Webcam App works. When I look into the Firewall Options there GoPro Inc. is there and all connections are allowed. Unless i turn off the enhanced Firewall i still cannot see the cameras image. (The Connection from the GoPro Camera to the computer is via USB C to USB A).
Thanks
Camilo
Thank you for the screenshot, Camilo. I appreciate your efforts.
Please change the "Network Profile" in firewall settings to private and check if that fixes the issue. To change the settings, open AVG Internet Security, click on "Menu-> Settings->Full Protection->Enhanced Firewall", at the bottom check for the network to which your computer is connected and change the profile to "Private" if selected in public and then click on "System Rules", change all the settings that are not configured. Once this is done, please check if you are able to access the "GoPro" app.
If you still need any help, don't hesitate to contact us.
Please change the "Network Profile" in firewall settings to private and check if that fixes the issue. To change the settings, open AVG Internet Security, click on "Menu-> Settings->Full Protection->Enhanced Firewall", at the bottom check for the network to which your computer is connected and change the profile to "Private" if selected in public and then click on "System Rules", change all the settings that are not configured. Once this is done, please check if you are able to access the "GoPro" app.
If you still need any help, don't hesitate to contact us.
Hi Emil,
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.
Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.
I was able to get it working on window 10 by disabling AVG. I tried to add the whole gopro webcam folder to the exceptions list but as soon as I turn AVG protection back on it stops working. It does seem like an AVG problem to me.
We apologize for the misconception, Camilo.
To further narrow down the exact AVG component that's causing this issue, please refer to this article & temporarily disable the individual shields/components of your AVG Internet Security.
Let us know which AVG shield/component is causing this issue.
Awaiting your response.
Hello Robert,
Thank you for taking your time to communicate with us.
We appreciate your efforts in resolving the GoPro webcam app access issue.
We value your suggestion and take it as feedback.
Please feel free to contact us back if you have any concern with AVG.
Thank you.
Hi Dana,
Our expertise are limited to AVG.
It would be appropriate, if you reach Go pro support or Windows support to get suggestions regarding your query.
If you've any query regarding AVG, feel free to write back to us. We're glad to help you.
Hello everyone I found the solution to the issue with the GoPro and the AVG firewall. So far it is working with no issues but it took some digging to figure it out. Please follow the steps below. Karthikeyan's comment was just missing a step. I have the GoPro Webcam app downloaded from their website and just have the standard power cable plugged in (no micro HDMI via MediaMod) by the way. Hope this helps you all.
Step 1: "To change the settings, open AVG Internet Security, click on "Menu-> Settings->Full Protection->Enhanced Firewall", at the bottom check for the network to which your computer is connected and change the profile to "Private" if selected in public." (Karthikeyan)
Step 2: Now connect and turn on your GoPro to where you can hear the common ding that you have a device connected. Immediately look under the Enchanged Firewall "List of Network Profiles". You will notice a wired unidentified network appears only when the GoPro is on. This is the actual GoPro itself and the connection will establish as public. Change this to private and the firewall will stop blocking the camera.
I have tested this using several different applications such as the GoPro Webcam App, Discord, Skype, ect and the camera activates with no issues.
Key Note: I haven't investigated how to keep this connection private once it is disconnected so once you disconnect the GoPro, the connect reverts back to public and you have to change it again. It works though so a win is a win.
I've got the same problem, and I've done the things you're suggesting.
Still no luck. Any other ideas?
Best regards,
Emil