Hello Lillian,
I understand the situation.
If it is the latest AVG Antivirus 2017 version the steps for activation will be different when compared to the previous versions.
Follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number to activate it with the license number.
Feel free to contact us if you need further assistance.
Hello Lillian,
I understand the situation.
If it is the latest AVG Antivirus 2017 version the steps for activation will be different when compared to the previous versions.
Follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number to activate it with the license number.
Feel free to contact us if you need further assistance.
I uninstalled AVG a while back because it was always running and slowing down my laptop. I installed the free version, but there seems to be no way to input my license number in order to upgrade what I have on my computer. I use the antivirus only.
Any suggestions?
THere is nowhere to add the license number.
Thank you for providing the screenshot.
Since it is logged in with your AVG my account the option to enter license number will not appear.
Click on "Log out" option on the subscriptions window and then select "Remove license"
Once you get the option "Enter license" please click on it and enter the license number purchased.
Feel free to contact us if you need further assistance.