How to recover documents in quarantine

It did not work The file was sent back to quarantine.

Hello Lizeth,

I will assist you further.

Please go to the "Quarantine" location and select the file you want to restore.

Once you select the file, you will get an option to restore the file to a different location. Move the file from quarantine and check if it works fine.

If you face any difficulties, please share us the screenshot http://avgclick.me/getscreenshot of the options you receive after selecting the file.

Can you help me retrieve some documents that are in quarantine since June 6? They were in my usb and now I can not visualize them. check in antivirus quarantine and they are there. I tried everything to open them, but I still can not recover them.

Lizeth, add those files to AVG exception http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields list and check if that fix the issue.


Lizeth, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
Just for info this is the full text of your posted topic…
Can you help me retrieve some documents that are in quarantine since June 6? They were in my usb and now I cannot visualize them. check in antivirus quarantine and they are there. I tried everything to open them, but I still cannot recover them.
AVG Guru