Honestly this new AVG reminds me more of Malware/Adware then it dose with all these popups that you cant do much with.
George,
We understand your concern, we apologize for the difficulties. We request you to provide us the screenshot http://avgclick.me/getscreenshot of the popup you are getting. Make sure that you have installed the latest version of AVG on your device. Awaiting your reply, thank you!
Is it the case that AVG just give an add-on a poor rating if they don't have any rating information for it?
Hi Joe Casarez & George Eade,
I am also having similar issues with AVG & their "poorly rated browser extension found", have you been able to figure out a workaround? Our business is security services for some larger facilities and one of my colleagues also hit the remove all button & now we're stuck with not being able to utilize that computer, so instead of being only 1 PC short in our department, now we are short 2… I'd hate to remove AVG & then reinstall the removed program as I haven't yet mentioned it to our IT guy (a real PITA when it comes to "not normal issues"),
I came here looking for an answer to this question, as I am getting the same thing with the browser addon for AnyList. It's a legitimate product and not something from some dark corner of the Internet; so, as an adult who has considered the potential consequences, I should have the ability to tell you that no, you don't need to nanny me on this one. Just as I have the ability to white-list and create exceptions for the main virus detection part of your suite, I need the ability to do it for browser extensions. Or to just disable this scan entirely, either way would be an improvement.
It surprised me that there's not already a way to do this, so my first reaction to this thread was disappointment in the product. But really, it's not THAT big a deal to hit the "skip" link when it pops up. Annoyance, yeah, but pretty low on the scale.
Nah, what really torques me off enough to consider moving products is your outrageously inept customer service response to this thread.
The complaint and requested fix is OBVIOUS. It's been stated and re-stated several times in this thread. It's not really even a "new feature" request, because it's something your software alread does elsewhere, as I mentioned above. Just do that, but here. There are no mental gymnastics required to suss this out.
However, your customer service reps have chosen to be as pointedly dense as possible when responding.
"Huh? What? Can you post a screenshot? Did you try hitting "remove it"? Have you removed it yet? Did you take Excedrin after getting a headache trying to ascertain why we're apparently unable to understand a sentence?"
Person after person replies to you, explaining...patiently...the same issue and request for resolution. Yet, you persist in dancing away from the point with such precision that I can only believe one of two things:
1) Either you are bots (maybe high on the Turing scale I will grant you, but bots nonetheless), or
2) You are being instructed to remain purposefully obtuse and not act on behalf of a legitimate customer request.
Either way, it's a failure by AVG to handle this issue this way. All it would take is an honest response, that 'yes we see what customers are asking for and we've added it to our developer wish list.' I mean, that little tiny bit of effort and engagement with customers and you'd maintain this issue as merely a low grade annoyance. Let's assume you're never really going to give us this update. You could still ignore it at the dev level! But you can't even do that minimal amount. You'd rather just gaze with dull passive-aggressiveness at your customers and shrug. Over and over again. Amazing!
To conclude, AN OPTION TO DISABLE THE BROWSER EXTENSION SCAN AND/OR ABILITY TO WHITELIST/EXCEPT A RESULT is what we're after.
The feedback given for the extension is not by AVG, it is purely given by global users. Based on that, AVG prompts it as a low-rated extensions.
We have escalated your case to our senior team. We will get back to you once we get a reply from them.
Your patience is appreciated.
I also registered just to say that this problem still exists.
I have no scans running on my computer. So the option to turn them off is not a solution.
As stated above: An option to disable the browser extension check is whats needed.
When can this be expected to be added?
I created an account just to bump this incessantly annoying issue which has been clearly explained and wll be remarkably easy to fix.
SIMPLY OFFER US AN OPTION TO DISABLE THE BROWSER EXTENSION CHECK.
It was a good idea in theory, but has proven terrible in practice. We hate it. We completely despise it. We want it GONE. Please prioritize this, and fix it. End of story.
I understand how difficult this is for you.
There is no option to skip this settings. You may try creating and using custom scan instead.
The weirder is this:
Why is this happening? (AVG free)
Hi!
Is there a way to restore accidentally removed poorly rated browser extensions?
Incredible that it takes a product user to do the job AVG and its incompetent clowns of a support team are paid to do. Duc Mans, you're the man.
I have to be honest with you people at AVG: You seem to be completely incompetant. How many times do we CUSTOMERS have to RESTATE THE PROBLEM VIRBATIM before you get it? In this thread, you completely refused to provide a resonable solution. Perhaps because you don't have the talent? I am use AVG for now, but I recommend ZoneAlarm to others.
This time AVG is falsely flagging the Reddit Masstagger extension. I'm sure that it's considered suspicious because of false reports and bad reivews by the racists Masstagger is designed to spotlight. Also, going of # of unistalls is a bad idea- it's a self-reinforcing metric.
This morning AVG started flagging the FB Purity add-on. As my most valuable and reliable add-on this is pushing me into a corner. I don't understand what is your definition of "detection of threat" technically means, nor where the "number of uninstalls" is coming from. Actual rating in the browser's store is equally misleading. Who's store. Most people download it from the creators site, but the Microsoft Store gives it a 5 star rating. Facebook actively tries to sabotage this guys add-on because it costs them revenue (by letting you skip ads etc), so I suspect Facebook is behind this. Fair enough. But as I can see from this thread after over year there is still no option to exlude an add-on detection which is so simple to be unacceptable. I having to manually skip each time I scan Between the AV and Tune Up and Driver detector I have had quite a multi-year investment with AVG, but I've also been using this add-on for just as long. It's almost renewal time, so I will be forced to ask myself if your software is interferin with the routine operation of my system, and there is no possible resolution to this issue then I neeed to start looking for a different AV platform.
Still a problem in Februari 2018. Cannot disable this. Cannot find what the reason is why the for developers highly regarded Redux Devtools plugin is flagged by AVG. And it's been almost a year now, without any serious reaction from AVG. This is absolutely unacceptable for a product that I am paying good money for.
>If you're not using those browser extensions then you can click remove or else you can skip the result.
With respect, have you read a word of our complaints in this thread? We are well aware that we can remove the extension or skip the warning. We are well aware of this because we are FORCED TO DO SO several times a week.
As Joe Casarez said we are sick of being treated like children and we should absolutely have the option to disable these constant "warnings" about extensions that we know for a fact are stable and secure.
The fact that this hasn't been addressed, or even acknowledged as a problem, by AVG, along with the general invasiveness of the program, are the reasons I've switched to another solution. I've used AVG for years but I can't defend it any more when there are plenty of better solutions available.
So its almost 1 year later and AVG still refuses to give users the option to CHOOSE how WE want AVG to deal with a potential threat. I setup a radiologists computer today. A brand new Dell laptop and installed the software needed to view X-Ray studies which uses Internet Explorer and AVG once again finds the software add-ons and deems them a threat and I have ZERO option to exclude it or whitelist it. All I can do is skip it and eventually the end user will get prompted by this and not knowing any better, will remove it and stop their software from working and will not be able to provide patient care until I remove AVG, remove our software, reboot and start over! Totally unacceptable!
I'm done with AVG. Its coming off of all of our computers and I will never suggest anyone use it.
AVG treats its users like children. Time to give Avast a try.