AVG App Lock has locked me out of my Android phone's email and phone settings. When I try to reset it, none of my PIN Numbers or Pattern Locks I've historically used seem to work.
I attempted to follow the AVG unlock instructions found here, but when it asked me to sign in, my AVG account password was rejected. Note that it was rejected through the AVG app on my phone. I can login to my AVG account on my desktop using the same password just fine. I don't understand why this is happening. I don't even recall setting up App Lock, much less setting a PIN or Pattern Lock for it.
When I clicked the "GET MORE HELP" button at the bottom of the above article and submitted a report (which very much resembled this post), I was greeted by a "We're currently working on our Support Tools; We'll Be Back Soon" (paraphrasing from memory).
So in light of the nonexistent AVG Support, I am now turning to the AVG community forum for help. I would appreciate any assistance you can offer in either disabling App Lock on my phone, or in resetting the PIN/Pattern for App Lock.
Hello Judd,
We understand that you are facing an issue on mobile device regarding the App Lock PIN reset.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.
Hello Judd,
We understand that you are facing an issue on mobile device regarding the App Lock PIN reset.
We're sorry to hear that you're facing this trouble, we regret the inconvenience caused.
We do have a specialized team who deals with mobile queries.
We have escalated your case to concern team and they will get back to you via email and help further.
Thank you and keep us updated.
i have got the same issue. i have not set any app locks but my mobile has now been locked on a number of apps and also Settings without my input. so of course i do not know the PIN to open these. When i press Reset PIN i do not get a connection to anything, so unable to resolve. what is the solution please?