Thanks, but that does not really address the issue.
For some reason, double-clicking on a RAR file sees AVG believe that the RAR file itslf is the app, and not WinRAR.exe as the app.
As a result, you cannot double-click on an attachment sent to you in an e-mail, or in a file host like DropBox as that is seen as the app. This means that to do this requires each and every RAR file to be added to the allowed app list.
This does NOT happen if I associate RAR files with WinZip.
When was this change made and WHY???
Hello, Ian.
We're here to help. Please open AVG Internet Security, click on 'Hacker Attacks' tile and click 'Open' on Ransomware protection. On the Ransomware protection settings window, click 'Blocked/Allowed' apps and check if WinRAR is added to blocked apps list. If it is, please remove it and add it to 'Allowed apps' list.
Hello Gary,
We couldn't find your recent post or contact history with us.
If you are a paid user, please contact our technical chat support using this https://support.avg.com/support_tech_chat?l=en link to get further assistance.
Thank you.
Gary, your case is under the investigation of our senior team. We will let you once we get a reply from them.
Your patience is appreciated.
Thank you for updating the status.
Let me update this to our senior team and see whether any recent update was released to fix this.
Gary, your case is under the investigation of our senior team. We will let you once we get a reply from them.
Your patience is appreciated.
G'day,
After a recent automatic update of AVG Internet Security, every attempt to extract a file from a RAR archive using WinRAR is blocked by the Ransomeware component. It is not the contents of the RAR archive but the program itself. The WiRAR program has been running for over a year, and just to make sure I have re-downloaded it and reinstalled it but there is no change.
The program will run and load the files but when you try and extract the files that operation is blocked.
Getting AVG to scan the WinRAR.exe file itself sees it come up as clean.
It is very disappointing as a while back, AVG was blocking the download of files from a file sharing host because the random folder in the link to download was being checked and the randomly generated folder name just happened to match a dangerous file signature and so the download was being blocked.
Please advise when an AVG update will occur that fixes the "WinRar" problem.
Open avg internet security. Click on hacker then open enhanced firewall. Select application rules. In the search bar type winrar and click on it. On winrar archive click on default rule and select work/ medium etc. Close and apply.
Gary, we found your post about this issue and it was escalated to our higher technical team. We will get back to you once we have a reply from them. Appreciate your patience in this matter.
Please advise when an AVG update will occur that fixes the "WinRar" problem.
This BUG (yes it is an AVG BUG) makes it almost impossible to use WinRar which I use frequently.
Please FIX & send update ASAP.
Ian, we need to check what exactly happening on your computer.
I have sent you an email, please follow the steps from the email to get connected with our advanced support, they will assist you further.
I don't intend repeating evrything yet again.
Do a search of this forum, using "winrar" in the search field, and you should see my post/s from Dec. 16 & replies from Ranjani Bakthavachalam.
Thank you for the detailed information.
It is necessary for us to analyze why this is happening.
Could you get connected with our remote support and they will be able to come up with the solution after checking the list?
Thanks for reporting that.
We'll let the concerned people know.
Open avg internet security. Click on hacker then open enhanced firewall. Select application rules. In the search bar type winrar and click on it. On winrar archive click on default rule and select work/ medium etc. Close and apply.
Ok, I followed your instructions. I picked Hacker Attacks, then Ransomware, then added in the Allow section the file and path to WinRAR.exe.
Went to a folder where there is a RAR archive and double-clicked the RAR file. Nothing happens; there is nothing showing on the progress bar and then WinRAR throws up an error saying it cannot write to the folder MyDownloads. After a few more seconds, AVG pops up an error telling me that an app tried to write to the protected folder My Downloads. It gives me two options. One to block and one to allow the app. I pick allow the app and I get the Got It button.
If I go back to the Hacker Attack>Ransomware>allow screen, the RAR file I tried to extract a file from added to the Allow list. The thing is it is not an app, just an archive.
If I first start WinRAR and then within it I navigate to the archive I tried to extract a file from, and then get WinRAR to open the archive, there is no problem (I removed the RAR archive file entry from the allow list leaving just the WinRAR.exe entry there). If I double-click on an RAR file, the same thing happens, and I end up with yet another entry in the ransomeare allow list.
For some unknown reason, AVG thinks that because I have used the file association of an RAR file to launch and open WinRAR that then opens the RAR file, the RAR file is somehow an executable (sorry app) and so needs its own specific allow entry in the "ransomware" list.
As I said, this has only started up in the last week and is extremely annoying because I end up with an aborted extraction and then end up with an additional entry in the ransomware allow list. This list then becomes unweildy and can take ages to extract from the same RAR archive later. All this then takes up additional disk space.