Hi Tineke,
We will certainly look into this for you.
When checking your account details we see that you have purchased AVG TuneUp - Unlimited (1 year subscription) for a 40% discount on last year.
But the automatic renewal will happen with the base price of the product that is why you see the difference in charge compared to last year.
Would you like to get the refund for this charge?
I wouldn't like to have the automatic renewal. I thought I bought this product only for 1 year.
Is it possible to refund the amount of € 34.99 on my credit card?
On September 17th 2017 I bought AVG Tune UP I thought for only 1 year (price € 20.99).
This year there was an amount of € 34.99 via my credit paid automatically (I didn't knew this).
I would like to end this.
Hi Tineke,
We will certainly look into this for you.
When checking your account details we see that you have purchased AVG TuneUp - Unlimited (1 year subscription) for a 40% discount on last year.
But the automatic renewal will happen with the base price of the product that is why you see the difference in charge compared to last year.
Would you like to get the refund for this charge?
Yes, Tineke.
We have initiated the refund process. It will take 5 to 7 business days to complete.
Do not hesitate to contact us if you need anything else.
I wouldn't like to have the automatic renewal. I thought I bought this product only for 1 year.
Is it possible to refund the amount of € 34.99 on my credit card?