good morning. on Jan. 26, 2019 I decided to try the 60 day free trial offered. my 60 days expires on the 26 of March, i presume, but I have already been charged 79.99 plus tax (4.40), a total of 84.39. my intention was to TRY the service for the 60 days, not be charged for a renewal BEFORE the renewal date was even here yet. I have been attempting to get refunded, as a correction - and cancel the subscription. I feel like I wasn't properly informed that I would have money removed from my acct. BEFORE the 60 day free trial was over. kind of arrogant, it seems. thank you. I hope so much that this issue will be resolved with respect… sincerely, carol dove
how will I know what is going on with this matter? only
Hello Carol,
We regret for the inconvenience caused
On checking your account, we could see that you have been charged for the renewal of AVG Secure VPN multi-device unlimited computers (1 year) on 2019.3.11.
The product will be renewed before the expiration date to enable continuous protection.
We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due.
This also contained information on how to cancel your Subscription.
Do you wish to have a refund?
Hello Carol,
We regret for the inconvenience caused
On checking your account, we could see that you have been charged for the renewal of AVG Secure VPN multi-device unlimited computers (1 year) on 2019.3.11.
The product will be renewed before the expiration date to enable continuous protection.
We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due.
This also contained information on how to cancel your Subscription.
Do you wish to have a refund?