How to successfully update AVG AntiVirus

Hello Tom,

I am sorry to hear this. I request you to perform repair of AVG Protection as mentioned in this article: http://avgread.me/1BVxDSY and let us know the status.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
If the issue persists, do provide us with the screenshot of the error message and mention whether you are using the free, trial or paid version of AVG Antivirus?

I got a notice that I needed to update my AVG AntiVirus.  So I clicked the button to update and, after it tried to update, I got a message that said "An error occurred during updating" with a button saying "Try again".  I tried again several times with the same result.  I tried to get suggestions online and one said to scan for malware before updating, so I did that, quarantined the 6 items found, and deleted them from quarantine.  I clicked "Try again" and got the same thing.  (I'd post a screenshot, but I don't see how to do that here, since the image is on my computer instead of online.)  Can you help? - Tom

 

Hello Tom,

I am sorry to hear this. I request you to perform repair of AVG Protection as mentioned in this article: http://avgread.me/1BVxDSY and let us know the status.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
If the issue persists, do provide us with the screenshot of the error message and mention whether you are using the free, trial or paid version of AVG Antivirus?