Hello Jim,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Please use the below steps to check the file/folder are added to quarantine.
> Kindly open AVG Internet Security and go to ☰ Menu ▸ Click on Quarantine and check.
If no files/folder are present there then please share us a screenshot of the same using the below article.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
I can't get back to the screen that will allow me to un quarantine a file editor program that has worked in the past. Is it an app or program or what is it? It's extension is .exe. I guess I need keystrokes from the AVG logo of active programs to the list of quarantined .exe's. I had two screens that looked promising: One had a box then a description of the program. Nothing on that screen let me just cancel the quarantine. The other screen was a vertical list of all the quarantined programs with a padlock after the description. In that list I found my program was listed at some past date but today was the first time the screen logo disappeared and I didn't find in my list of downloads. What gives?
Okay, I got the program that was quarantined restored and listed not to do that again. I would like to see the quarantine log I had on my screen once. The list showed the date it was quarantined, A description of the file and a padlock icon. This might show me some of the strange things this computer did to this 82 year old.
Hello Jim,
We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.