How to unblock a blocked app

Hello Liz,

I understand your concern. Please open AVG Internet Security installed in your computer and click on "Hacker Protection" tab, click on open next to "Ransomware Protection". Select "Blocked/Allowed apps" from new window and you can see this application listed in blocked list. Remove the same and add the application to allowed list. This should fix the issue.

If you face any difficulties, feel free to contact us.

When exporting a document from MemoQ (computer assisted translation tool), a message came up saying something like Kilgray (supplier of the tool) tried to change a file in your protected folder … Do you want to block this application? This has never happened before, so I assumed it was a one-off glitch and clicked 'block', thinking I could then try again, but the response was along the lines of 'got it, we'll always block this app', so now every document I try to export is blocked because "the security restriction on your computer does not allow it". I probably shouldn't have clicked 'block', but how do I unblock it?

Hello Liz,

I understand your concern. Please open AVG Internet Security installed in your computer and click on "Hacker Protection" tab, click on open next to "Ransomware Protection". Select "Blocked/Allowed apps" from new window and you can see this application listed in blocked list. Remove the same and add the application to allowed list. This should fix the issue.

If you face any difficulties, feel free to contact us.

Thank you Karthikeyan, that's helpful.

I have removed it from the blocked list, and have now succeeded in exporting my document.
However, I can't work out how to add the application to the list of allowed apps. It is not in the list on the folder that opens. Maybe it is not necessary though, as it seems to be working OK now.

Yes, Liz. If it working fine, then you do not have to add the application to allowed list. We are happy to hear that your issue is resolved. We appreciate your time and co-operation.