How to uninstall AVG Family Safety, need super secret instructions

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11

Hi James,

The "super secret instructions" were sent to your e-mail. I've also passed your feedback regarding the phone call to the training team.

The AVG Family Safety is not designed for Windows 8 - they are not mentioned in the supported platforms.

Alan already mentioned why we do not want to share the instructions publically - it's to protect our customers.

Thanks,

Jan

13

That makes no sense. The product does not work with Windows 8. I am trying to get rid of it with Windows 8. Even Tech Support doesn't know how to get rid of it when I called them.

Posting removal instructions for a product that DOES NOT WORK seems logical.

12

JS Dee, It just won't happen!! Just apply some kind of logic to the situ if that type of info were available for all the 'family' to be able to access. As previously posted with other Family Safety users, when available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep… will attend to your posting @ their earliest convenience.
AVG Guru

1

I can't believe you guys won't just post the instructions for what you have screwed up Windows 8 more than it is already screwed up. I called Tech Support, they have no idea what to do to remove this product.

Just POST the instructions!!!


6

The account is under my wife's email.  How do I provide that to you, without posting it in a public forum?

5

That makes no sense. The product does not work with Windows 8. I am trying to get rid of it with Windows 8. Even Tech Support doesn't know how to get rid of it when I called them.

Posting removal instructions for a product that DOES NOT WORK seems logical.

10

The account is under my wife's email.  How do I provide that to you, without posting it in a public forum?

4

Hi Bing,
You should be able to answer uninstall instructions, or post me here order id.
Thanks

3

JS Dee, What about WinXP, Vista & 7 users??
AVG Guru

7

Hi Bing,
You should receive uninstall instructions via email.
Unfortunately I am not able to find your any product connected to your email address please provide us with some identificator.
Thanks

9

Can you also send the uninstall instructions to my email account?  Also, what is the procedure to cancel the auto renew process? 

Today, I'm not able to open Chrome or Firefox and the InetCtrl application is stopping it from running.  The customer service is non existent for this product.

2

JS Dee, It just won't happen!! Just apply some kind of logic to the situ if that type of info were available for all the 'family' to be able to access. As previously posted with other Family Safety users, when available (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) an AVG Community Support expert in Brno, Czech Rep… will attend to your posting @ their earliest convenience.
AVG Guru

8

Hi James,

The "super secret instructions" were sent to your e-mail. I've also passed your feedback regarding the phone call to the training team.

The AVG Family Safety is not designed for Windows 8 - they are not mentioned in the supported platforms.

Alan already mentioned why we do not want to share the instructions publically - it's to protect our customers.

Thanks,

Jan