How to update my account with products purchased on from another email account

AVG Subscription
8

Hi Santhosh,
that is correct, I also chatted on line with the help desk and my problem has been actioned under case number 09890523.
will check tommorow if all change requests are in place.
thanks for your quick reply 
Ian

9

Hi Santhosh,
I have just checked my accounts and I see no change in product registration.
My AVG internet security product is still registered under my old email address. This email addess is no longer in use and I cannot reply to any conformation requests if AVG have sent them.

I hope that you guys can help me sort this out as I need to have my administration up to date.
I do not what to miss any information related to this product do to this.

Hope to here from you guys soon
Ian

1

hi,
i would like to update my account with product purchased from another email address that is no longer in use. the help pages do not help at all. Hopefully someone in the community can
thanks
Ian

7

Please accept our apologies for the delay in handling your request, Ian.
We've turned the priority of your request to high, in order to notify the concerned team & fasten the process. 
We request you to allow some more time. Thank you for your understanding in advance!

6

Hi Santhosh,
I have just checked my accounts and I see no change in product registration.
My AVG internet security product is still registered under my old email address. This email addess is no longer in use and I cannot reply to any conformation requests if AVG have sent them.

I hope that you guys can help me sort this out as I need to have my administration up to date.
I do not what to miss any information related to this product do to this.

Hope to here from you guys soon
Ian

4

Ian, we understand your concern.

Our concerned team has successfully moved your subscription to the new email address. However, it won't be visible under your AVG MyAccount since it has been created from our end.

They will send you an email with the account information regarding the subscription.

You may expect the email as soon as possible.

Your patience is appreciated.

2

Hi Ian,

To be clear, are you trying to get all the AVG products under the same account with the current email address?

Awaiting your confirmation.

3

Hi Santhosh,
it is now 1 March and I have still not recieved any mail from AVG confirming this issue is now solved, how much patience is required from my end
Ian

5

Yes Ian, we could see that you have contacted us through chat and your case is under the investigation of our concerned team.

They will contact you as soon as possible.

Your patience is appreciated.

10

Hi Santhosh,
it is now 1 March and I have still not recieved any mail from AVG confirming this issue is now solved, how much patience is required from my end
Ian