How to write to you

Hello Bettina.
We are sorry if you experienced any difficulties in submitting a refund request.
As per our records, you have successfully submitted the request to our refund team.
They will get back to you via email at the earliest possible. Keep checking your inbox and spam box as well.
Appreciate your patience.

I'm trying to find a place where I can write to you. I'm just being sent around to the same place without finding an email address or a contact form.
I thought I had terminated my subscription, but money has just been withdrawn from my account via paypal.

Hello Bettina.
We are sorry if you experienced any difficulties in submitting a refund request.
As per our records, you have successfully submitted the request to our refund team.
They will get back to you via email at the earliest possible. Keep checking your inbox and spam box as well.
Appreciate your patience.